Shipping

All orders are processed within 2-4 business days after receiving your your order confirmation email. You will receive another notification when your order has shipped. Please note that during busy periods (such as holidays or sales) processing time may be slightly longer.

Unless your tracking says "it's been delivered" and you haven't received the package or a notice slip, your package is still being transferred and is in waiting until it's safe to do so. It doesn't mean that your package is lost!

Returns and Refunds

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.thelovya.com if photographic proof of damage and receipt is submitted to hello@thelovya.com within 48 hours of arrival.

Please note: We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

Want to cancel an order already made? Please email us asap, we cannot cancel or refund your order if it has already left our facility. 

 
Sale and Limited Edition Items
We cannot accept exchanges, refunds or returns on sale items, gift cards, or limited edition products. If you purchased directly before a sale, we unfortunately cannot price match the item. 

Shipping 
If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.